Privacy Policy

Privacy Policy for RPL Locust Chimney & Dryer Vent Services

At RPL Locust Chimney & Dryer Vent Services, accessible from our website and through our phone service lines, one of our main priorities is the privacy of our customers and site visitors. This Privacy Policy document outlines the types of information that is collected and recorded by RPL Locust Chimney & Dryer Vent Services and how we use it.

1. Information We Collect

We collect information that you voluntarily provide to us when you request service estimates, schedule chimney or dryer vent appointments, or contact us directly via telephone or online inquiry forms.

• Personal Contact Data: Full name, telephone number, physical service address, and email address.
• Service Inquiry Details: Information regarding your chimney type, fireplace structure, dryer vent setup, or specific maintenance issues.
• Technical Usage Data: Standard server logs, IP addresses, browser types, operating systems, and referring URLs collected automatically when visiting our website for system security and performance optimization.

2. How We Use Your Information

RPL Locust Chimney & Dryer Vent Services uses the collected information for specific, legitimate business purposes, including:

• Scheduling, confirming, and executing chimney sweeping, masonry repair, and dryer vent cleaning appointments.
• Communicating with you directly regarding appointment reminders, service updates, or pricing estimates.
• Dispatching service technicians to your physical property location.
• Maintaining accurate internal business accounting and customer service records.
• Ensuring website security, preventing fraudulent activities, and enhancing overall user experience.

3. Data Sharing & Third-Party Disclosure

Strict No-Sale Policy: We do NOT sell, rent, trade, or lease your personal information to third-party marketing companies under any circumstances.

We may share information only in limited operational circumstances:

• Service Providers: Trusted third-party software tools (such as map navigation tools or dispatch scheduling systems) that assist us in operating our business under strict confidentiality agreements.
• Legal Requirements: When required by federal, state, or local laws, court orders, or to protect the rights, property, and safety of RPL Locust Chimney & Dryer Vent Services and our customers.

4. Cookies & Web Analytics

Our website uses standard essential cookies and browser storage technologies to enable basic navigation and measure anonymous site traffic patterns. You can choose to disable cookies through your individual browser options, though some basic website features may function with reduced speed.

5. Data Protection & Security

RPL Locust Chimney & Dryer Vent Services employs industry-standard administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, loss, misuse, or alteration. Access to customer records is strictly limited to authorized personnel who require the information to perform service duties.

6. Data Retention & Your Rights

We retain customer contact records for as long as necessary to fulfill service agreements and comply with legal accounting regulations. You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request the deletion of your personal contact records from our active databases.

7. Contact Information for Privacy Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at: